Shows your team's ticket numbers for the last 7, 30 or 90 days, in a private reply.
The bot first applies the server's Command Access rules for /tickets stats and checks that Tickets is enabled ("❌ Tickets is not enabled for this server."). Only staff can use it: members with Manage Server and members of one of the server's ticket teams (added by name or by role). Anyone else gets a private "Only staff can see the ticket numbers (Manage Server or a member of a ticket team)."
The period option offers 7 days, 30 days and 90 days. Left out, it counts the last 7 days. The reply shows:
- Open now: every ticket that is not closed yet.
- Opened: tickets opened in the period.
- Closed: tickets closed in the period.
- First reply (median): the middle wait from opening to the first reply by someone other than the member, on the tickets opened in the period.
- Time to close (median): the middle time from opening to closing, on the tickets closed in the period.
- Rating: the average of the ratings members gave in the period and how many there were.
The reply is in your own Discord language.
Good to know
- The numbers count every panel. History, then Insights on the dashboard shows the same numbers per panel, with averages beside the medians.
- A median is the middle value, so one ticket that waited a week does not hide how fast most tickets are answered.