Hands the ticket in the current channel to a staff member. The assigned member becomes its claimer.
The bot first applies the server's Command Access rules for /ticket assign and checks that Tickets is enabled ("❌ Tickets is not enabled for this server."). The command only works inside a ticket channel or thread ("No ticket found in this channel."). Only staff may assign: Manage Server, the ticket's staff team or a role given access when the ticket opened. Others see "Only staff can assign tickets." When the panel keeps the ticket actions to the claimer ("Taking a ticket" on 2 Answering), everyone except the claimer, the ticket's owner and server managers sees "Only @<claimer>, who claimed this ticket, or a server manager can do that."
Pick the member in the member option. The bot records them as the ticket's claimer, and a ticket that is open or waiting becomes Claimed. It confirms in the channel for everyone: "🙋 Ticket assigned to @member." The assignment is recorded in the ticket's "Activity log" on the dashboard. The panel's "Taking a ticket" options (2 Answering) work as they do on a claim: the rename, the move to a claimed category, the limits on the other staff and the "Claimed by" line.
Good to know
- The command does not check that the chosen member is staff. Use /ticket add if they cannot see the channel.
- When "Staff must claim a ticket before closing it" is on (3 Closing, "Who can close"), an assignment counts as the claim, so staff can close the ticket afterwards.
- The welcome message's button still reads Claim after an assignment.