Saves a transcript of the current ticket to the dashboard and shows you a private summary. It works on open tickets too, so you do not have to wait for a close.
The bot first applies the server's Command Access rules for /ticket transcript and checks that Tickets is enabled ("❌ Tickets is not enabled for this server."). The command only works inside a ticket channel or thread ("No ticket found in this channel."). Staff and the member who opened the ticket may run it; anyone else sees "Not your ticket."
The bot reads up to 1000 messages from the channel, oldest first, with author, time, text and attachment names, and saves the transcript to the dashboard's Transcripts page. When staff run it the transcript also includes the staff notes and the activity log; when the member runs it those are left out.
The private reply is an embed for the ticket number with its title, status and priority, the close reason when there is one, when it opened, up to 5 intake answers, and for staff a "📝 Notes (<count>)" field reading "Visible in dashboard." The footer reads "Full transcript saved to dashboard → Transcripts".
Good to know
- The command posts nothing in the channel and nothing in the ticket log channel. The log channel post happens when the ticket closes.
- A transcript is also saved automatically whenever a ticket closes, however it is closed.
- The Transcripts page describes itself as the archive of transcripts from /ticket transcript or ticket close.