Sets the priority of the ticket in the current channel and updates the ticket card to match.
The bot first applies the server's Command Access rules for /ticket priority and checks that Tickets is enabled ("❌ Tickets is not enabled for this server."). The command only works inside a ticket channel or thread ("No ticket found in this channel."). Only staff may change priority: Manage Server, the ticket's staff team or a role given access when the ticket opened. Others see "Only staff can change priority." When the panel keeps the ticket actions to the claimer ("Taking a ticket" on 2 Answering), everyone except the claimer, the ticket's owner and server managers sees "Only @<claimer>, who claimed this ticket, or a server manager can do that."
The level option offers 4 choices: 🟢 Low, 🔵 Normal, 🟡 High and 🔴 Urgent. The bot confirms in the channel for everyone: "<emoji> Priority set to <level>." When the level actually changed, the ticket card in the welcome message is rebuilt so its Priority field reflects the new level.
Good to know
- The change is recorded in the ticket's "Activity log" on its dashboard page, with the old and the new level.
- Priority also shows in /ticket status, in the transcript embed and in /tickets search results.
- When the card is rebuilt, its colour follows the new priority unless the panel sets a "Colour" under "The first message in a new ticket" on 1 Opening.