Lets you choose whether this server's ticket updates reach you by direct message. The choice applies to you in this server only and stays until you change it.
The bot first applies the server's Command Access rules for /ticket dms and checks that Tickets is enabled ("❌ Tickets is not enabled for this server."). The mode option is on or off. You can run it in any channel of the server; it does not need a ticket channel.
With off, the bot replies privately: "Ticket DMs from this server are off. You will still see every update inside your ticket." With on: "Ticket DMs from this server are on." Ticket DMs are on until you turn them off.
The switch covers every ticket DM this server sends you: the notice when your ticket opens, the notice when a staff member claims it, the notice when staff reply and the ticket is waiting on you, the rating request after a close or the close notice sent in its place, the transcript DM and saved responses that staff send to your DMs with /ticket respond. Most of them also depend on the server: "Keep the member posted" on 2 Answering turns each of the first three on ("When their ticket opens", "When staff claim it in Discord" and "When staff reply and the ticket waits on them"). On 3 Closing, the rating request follows "Ask members to rate their support", the close notice follows "Send a close notice while ratings are off" and the transcript DM has its own switch, "Send the member a copy".
A ticket you opened by writing to the bot is the exception, because your direct messages are where that conversation happens. Whatever this switch says, you still get the team's answers, the message that the team is about to close the ticket, the message that it was reopened and one message when it closes. With DMs off, that last message is a short close notice instead of the rating request, so it has no star buttons. The transcript DM is not sent. On a server that takes tickets by DM, the reply to off says so. It ends with "Tickets you open by writing to the bot still get their answers by DM."
Good to know
- Turning DMs off never hides anything inside the ticket channel itself.
- A ticket you opened by writing to the bot has no channel you can see. Your direct messages with the bot hold the conversation, and so does your "My tickets" page on the website.
- The setting is per server. Turning DMs off here does not affect other servers that use YourBot tickets.