The Discord ticket bot for real support work.

YourBot's built-in tickets service covers panels, intake forms, staff teams, SLA policies and archived transcripts, with no extra bot to invite. Support runs on the same bot and dashboard as the rest of your setup.

Enable the tickets service, then run auto-setup. It checks the bot's permissions, creates a support category, a ticket channel and a log channel, builds a staff team from your existing mod roles and posts your first panel. You can also start from one of four ready-made setups: General Support, Bug Reports, Applications or Modmail. The Modmail setup adds a panel with a Contact mods button and turns on Tickets by DM, unless you already made that choice yourself, so members can also write to the bot in a direct message.

Yes. Intake forms have eleven field types, including dropdowns, multi-select, toggles, member, role or channel picks and validated number or date fields. Nine Discord values such as username, account age and roles can prefill answers, and a field can be set to appear only when an earlier answer matches.

Only if you want it to. A panel can open each ticket as its own private channel, as a private thread under a parent channel or as a form submission that posts to a review queue with no channel at all.

Yes. Right-click any message, choose Apps, then Start ticket. The message is quoted in the new ticket, and you choose whether everyone, staff or only server managers can use it. When staff use it, the ticket can belong to the message's author.

Yes, once you turn on Tickets by DM. A member writes to the bot in a direct message and nothing is sent until they confirm your server. A ticket then opens that only your staff see, and the bot carries your staff's answers back by DM. A check mark on a message shows that it arrived.

Panels, buttons and categories each route to a staff team, and a team can be made of individual members or whole roles. Assignment is manual by default, or you can pick round-robin or least-loaded so the ticket lands on whoever is next in rotation or holds the fewest open tickets.

Yes. The ticket page in the dashboard shows the live Discord conversation, and staff can reply, attach a file or edit and delete what the bot sent from the browser. Replies carry the staff member's display name so the member knows who is talking.

Yes, every close archives a transcript with up to 1,000 messages, the intake answers, the internal staff notes and the activity log. You can read it in the dashboard or download it as HTML or plain text, and it stays when the Discord channel is deleted, whether that happens right away, a set time after closing or at the end of your retention period. Transcripts need an account with access to that server, so there is no public link.

Yes. Automation rules can remind a quiet member, start a close countdown, close a ticket or delete it after a wait you set, from 5 minutes to 30 days. Every close request carries Close now and Keep it open buttons, and a reply from the member cancels it.

Yes. Tickets is one of the ten core services on the Free plan, with no feature paywalls. Premium adds your own custom bot and lets marketplace plugins and your Plugin Builder creations run on your server.