Blocks a member, or everyone holding a role, from opening tickets in this server.
The bot first applies the server's Command Access rules for /tickets blacklist add, checks that Tickets is enabled ("❌ Tickets is not enabled for this server."), and requires the Manage Server permission: "You need Manage Server to do that." Fill in exactly one of member or role; both or neither answers "Pick a member or a role, not both."
The reason option is optional, kept to 500 characters, and is only ever shown to staff. The bot confirms privately, without pinging anyone: "🚫 @target can no longer open tickets." Blocking someone who is already blocked updates the stored reason.
What blocked members experience: every way of opening a ticket answers "You are not able to open tickets in this server.", the panel buttons included. They never see the reason. The check runs before support hours, cooldowns and limits, and no role is exempt from it, not even the roles listed under "Roles the limits do not apply to".
Good to know
- Blocking does not close tickets the member already has open.
- A block on the member wins over a block on one of their roles when the reason is looked up.
- /tickets blacklist list shows the current entries; /tickets blacklist remove lifts one.
- The dashboard Settings page lists, adds and removes entries too.