Lets the member who opened a ticket rate the support they received, from inside the closed ticket's channel.
The bot first applies the server's Command Access rules for /ticket survey and checks that Tickets is enabled ("❌ Tickets is not enabled for this server."). The command only works inside a ticket channel or thread ("No ticket found in this channel."). Only the member who opened the ticket may rate it: "Only the ticket creator can submit a rating." The ticket must be closed first: "You can only rate after your ticket is closed."
The rating option offers five choices, from one star (Poor) to five stars (Excellent). A form titled "✍️ Optional Feedback" then opens with one optional field, "Any additional feedback? (optional)", up to 500 characters. On submit you get a private embed "🙏 Thank you for your feedback!" with "You rated this ticket <stars> (<rating>/5)."
Only the first rating for a ticket counts. A later submission is ignored quietly, although the thank-you still appears.
Good to know
- Most members rate from the DM the bot sends when a ticket closes, which carries five star buttons. This command is the alternative when that DM did not arrive.
- Ratings feed the CSAT figures on the dashboard Analytics page.