Adds an internal staff note to the ticket in the current channel. The note is stored with the ticket and never posted in the channel.
The bot first applies the server's Command Access rules for /ticket note and checks that Tickets is enabled ("❌ Tickets is not enabled for this server."). The command only works inside a ticket channel or thread ("No ticket found in this channel."). Only staff may add notes: Manage Server, the ticket's staff team, or a role given access when the ticket opened. Others see "Only staff can add notes."
A form titled "Add Staff Note" opens with one field, "Internal Note", up to 2000 characters. On submit you get a private confirmation: "📝 Note saved (visible in dashboard only)." The member sees nothing.
Good to know
- Notes appear on the ticket's dashboard page under "Staff Notes", marked as internal only and not visible to the ticket creator.
- When the ticket closes, the transcript embed posted to the ticket log channel includes up to 5 notes, 150 characters each.
- /ticket transcript includes notes when staff run it and leaves them out when the member runs it.
- The Note button on the welcome message does the same thing and follows the same Command Access rules.