Ticket Tool alternative: YourBot vs Ticket Tool

Ticket Tool is a support bot built around tickets, and the most used bot of its kind by published server counts. Members open a ticket from a panel of buttons or a dropdown, can fill in a form first and get a channel your support team roles can see. You set it up on its web dashboard or with Discord commands. Custom Commands send saved replies, transcripts go to a channel you pick and a Statistics page counts the tickets each panel has opened. Ticket Tool is free, and its Premium plan adds claiming, threads in place of channels, automations that close a ticket on a timer and its own profile on your server.

YourBot is one bot whose features are services. Ten are built in and run free on every server, and Tickets is the one that covers Ticket Tool's ground. The other nine include Sentinel moderation, Welcome and Analytics. Premium, billed per server, adds a bot under your own name, the open marketplace and the Plugin Builder.

The short version

• Pick Ticket Tool if you want a bot that does tickets and little else, set up panel by panel on its dashboard or with its commands.
• Pick YourBot if you want claiming, ticket threads and timed closing without a paid plan, with moderation, welcome and the other services in the same bot.
• If you run both for a while, give each its own panels and channels, so a member never opens the same ticket twice.

Panels and forms

Both bots open tickets from a panel of buttons or a dropdown, and both can ask questions before a ticket opens. Ticket Tool sets its form per panel on its dashboard. Tickets puts up to 25 buttons on a panel or a dropdown up to 10 levels deep, and its forms ask up to 25 questions in Discord pop-ups, five to a page, with 11 field types and questions that show only after certain answers.

Working a ticket

Ticket Tool gives each ticket a channel, or a thread with Premium, and support team members claim tickets with Premium. Tickets lets each panel choose a private channel, a private thread or no channel at all, for applications that go to a review queue. Staff claim with a button or a command, set a priority, leave notes members never see and move a ticket to another team or panel. Teams get new tickets by hand, in turn or fewest first, and staff can answer from the ticket's page on the dashboard as well as in Discord.

Replies, closing and records

Ticket Tool's Custom Commands send a saved reply by text command, its Premium automations close or delete a ticket when a message is or is not found in time, and its transcripts go to the channel you choose. Tickets keeps canned responses by category for /ticket respond, asks to close an idle ticket with a countdown that any member reply cancels and keeps an HTML transcript styled like Discord in an archive on the dashboard. A star rating can follow each closed ticket, and Insights shows first reply times, time to close, ratings and the busiest hours, with a CSV or JSON download.

Switching

Post a Tickets panel in a new channel and leave Ticket Tool's panels up until its open tickets are closed, then remove them. Rebuild each panel's buttons and form in the Tickets editor, turn your Custom Commands into canned responses and set your support roles up as teams. Old transcripts stay where Ticket Tool saved them. Pricing has the current terms, and the ticket bots table sets Tickets beside MEE6, Ticket Tool and Koya.