YourBot v0.0.48
Added
- Every ticket close request has Close now and Keep it open buttons, and a closed ticket has Transcript and Delete buttons for staff.
- Delete a ticket with /ticket delete or from the dashboard, or let closed ticket channels delete themselves right away or a set time after closing. The transcript is always saved first.
- /ticket open lets staff open a ticket for a member on the panel they pick.
- /ticket escalate moves a ticket to another panel and its team, with a reason.
- Ticket automation rules, up to 10, act after a wait you set, from pinging the team and reminding a quiet member to closing or deleting a ticket.
- The Messages page rewrites what the bot says in tickets and in its ticket DMs, with placeholders such as {member} and {claimer}.
- Each ticket panel has its own pages for who can open it, claiming, roles, channel names, a private staff thread, the look of its messages, hours, escalation and logging.
- Ticket support hours take up to 6 windows a day, closed dates and hours per panel. Out of hours a ticket can open with a notice instead of being refused.
- Choose which of 12 ticket events post to the log channel, and give a panel a log channel of its own.
- Change history: a dashboard page that lists every change made on your server's dashboard, who made it and when.
- The Setup Check on the Bot page, or /yourbot check in Discord, shows everything the bot is missing across your services.
- Servers with a subscription can give the shared bot its own picture, banner and about me in that server.
- New comparison pages for ServerStats and Wick, and the Statbot comparison covers the new counters.
Changed
- /ticket add and /ticket remove take roles as well as members.
- Making staff claim a ticket before they close it is now a setting.
- Ticket transcripts keep display names, avatars, replies, embeds, reactions and stickers.
- One switch turns the ticket rating survey off.
- Duplicating a ticket panel copies every setting, button, category and look.
- The Plugin Builder and Start Your Server pages on the website are rebuilt, with product screenshots, three steps and answers to common questions.
- The Tickets pages, docs and help answers describe every ticket feature, in all seven languages, and the docs have new pages for Change history, the Setup Check and the bot look.
Enhanced
- The Info menu on the website has new artwork.
- /help and the setup message point to /yourbot check when the bot is missing something.
Fixed
- A ticket that was reopened, or had /ticket transcript run while it was open, now saves a full new transcript when it closes. Before, the messages after the earlier transcript were missing from it.
- Creating a ticket panel from the dashboard works again.
- Saving a ticket panel no longer clears its awaiting category and application settings.
- Saving a Beacon event as a template works for events with buttons or fields.
Security
- OpenSSL, urllib3 and PyJWT are updated for newly published advisories.