YourBot v0.0.36
Added
- Tickets: blacklist. Block a member or a role from opening tickets with /tickets blacklist or from the settings page. They see a short message at the panel button and nothing else.
- Tickets: inactivity closing. Set how many hours a ticket may sit without a message; the bot then posts a close request with a countdown, a reply from the member cancels it and silence closes it. Off by default.
- Tickets: transcripts keep their files. Up to ten files from a closed ticket are saved to your log channel, and you can have the transcript and the files sent to the member by DM.
- Tickets: /ticket respond posts one of your canned responses in the ticket, with autocomplete by title.
- Tickets: per-panel limits. Each panel can cap how many tickets it has open at once and set a cooldown between tickets from the same member.
- Tickets: support hours. Set a timezone, days and a daily window; outside it members get your message instead of a ticket, and chosen roles can always get through.
- Tickets: member notifications. Switch on DMs to the member who opened a ticket when it opens, when a staff member claims it and when staff reply. Members can turn every ticket DM from your server off with /ticket dms off.
- Tickets: daily limit. Cap how many tickets one member may open in any 24 hours, on top of the open-ticket limit.
- Tickets: roles that skip the limits. List roles that are never held back by the open, panel, cooldown or daily limits.
- Tickets: awaiting reply category. Give a panel a category and tickets move there while they wait on the member, then move back when the member replies. Works from Discord and from the dashboard chat.
- Tickets: start a ticket from any message. Right-click a message, open Apps and choose Start ticket. The ticket quotes the message and can add its author.
- Tickets: knowledge base. Write help articles once, let members search and browse them with /kb, and have the bot suggest matching articles when a ticket opens.
- Tickets: deeper analytics. Range and panel filters, a staff performance table, a peak-hours map, a backlog trend, top close reasons, feedback rate and one-touch resolution, with CSV and JSON export.
- Tickets: closed channel retention. Choose how many days a closed ticket channel stays before it is deleted, or 0 to keep it. Existing servers keep what they had.
- Tickets: share codes now carry the inactivity, transcript, support hours, notification and limit settings, plus each panel's limits and awaiting category.
- Group Finder: add to calendar. A scheduled group now carries an Add to calendar link and a Google Calendar link, in the listing and on its dashboard page.
- Group Finder: repeating groups. Give a scheduled group a repeat of daily, weekly, every two weeks or monthly when you create it, or turn it on later with /group repeat. When a run ends, the next one is posted by itself with the same roles, channel and settings, and the leader is already in. Stop it any time.
- Group Finder: teammate ratings. When a leader marks a group done, each member gets a quick thumbs up or down for the leader. Once there are three votes, the leader's rating shows on their listings and on their history page.
- Group Finder: game pings. Switch them on in Group Finder settings and members who ran a group for a game recently get a DM when a new group for that game posts, at most once per game every eight hours, with a Stop button on every DM and /group-alerts pings to turn them on or off.
- Group Finder: time polls. /group poll offers up to five start times, members vote and can change their vote, and closing the poll sets the group's start time.
- Group Finder: a first /group create on a server that never ran setup now keeps posting to that channel, and the dashboard stops sending you to the setup wizard once you have a listing.
- Custom bots can now request Discord's Presence Intent from the Bot page. With it on, Group Finder game pings also reach members who are playing the game right now. Turn the intent on for your application in the Developer Portal first; the bot starts without it otherwise and says why in its log.
- Sentinel: purge filters. /purge can now target messages from bots, messages with a link, messages with files or images and messages containing a phrase, on top of a member, and it never deletes a pinned message. The reply and the case say which filters ran.
- Sentinel: Author Roles rule condition. Pick roles and match members who hold none of them, or any of them. Scope the rule to a channel and add Delete Message for a staff-only or announcements channel.
Changed
- Sentinel: anti-nuke now says in the bot log when it skipped an exempt account, and the settings page explains that the server owner is always exempt, so test it from a different account.
- Plugin Builder plans and replans are metered at the same rate, about a cent each, and nothing else is charged until you approve the plan. The free plan revision described in v0.0.22 ended when planning moved onto AI credits, and every page now says the same thing.
Fixed
- Settings saved on the dashboard now reach the running bots at once. A Sentinel or plugin change could take up to a minute to apply before.
- Opening a plugin on a server without an active subscription now sends you to the Plugins page with an explanation instead of an error page.
- Public pages and FAQ answers no longer describe the open beta, which ended on September 4, as current.
- Group Finder: a Public group now reaches every server in your networks as well as the public board. Before, only Network groups were shared.
- Group Finder: closing, kicking, approving, denying, joining or leaving a group from the dashboard now updates the listing in Discord on every server that has it. Closed listings lose their buttons everywhere.
- Group Finder: a group limited to one of your networks can no longer be joined from a server in a different network, from the buttons or from /group join.
- Group Finder: the dashboard listing page only opens groups your server can see.
- Group Finder: accepting a cross-server request for a member you had removed, or on a group that already closed, no longer tells them they are in.
- Group Finder: /group relist keeps the original group's networks and posts it to your peers and your forum like a new group.
- Group Finder: leaving a network, or turning off incoming groups, now removes the buttons from the groups that were shared with you and says why. They used to keep updating.
- Tickets: a member's reply now cancels a staff close request, as the close request message promised.
- Tickets: closing a ticket twice no longer re-runs the close, and reopening a thread ticket unarchives it.
- Tickets: reopening from the dashboard refuses tickets whose channel is gone instead of leaving a zombie.
- Tickets: when a category is full the bot creates the channel outside it and tells the owner, and every other channel creation failure now reaches the owner too.
- Tickets: transfers between teams keep the ticket claimable and give the new team channel access; team assignment from the dashboard is scoped to your server.
- Tickets: custom bots no longer send duplicate SLA breach notices, and a ticket channel deleted by hand closes the ticket on custom bots as well.
- Tickets: the per-user open limit now holds on every way of opening a ticket, including two clicks at once, and applications no longer count against it.
- Tickets: transcripts capture up to 1000 messages instead of 500.