Generated6 settings
Tickets settings
The Tickets settings, from the typed spec the dashboard form and the AI server builder share. Accepted range is what the settings writer takes; where the form or the service is stricter, the description says so. Controls that exist only on the dashboard form are listed at the end.
| Setting | Tipo | Accepted range | Qué hace esto |
|---|---|---|---|
| Channels | |||
Ticket log channellog_channel_id |
channel | A staff channel where the bot posts when a ticket closes: the transcript embed (creator, status, priority, close reason, who closed it, staff notes, intake answers), or a close summary for closes made from the dashboard or by the automatic close, plus any files kept from the ticket. Nothing is posted when a ticket opens or is claimed. Transcripts are saved to the Transcripts page whether or not this is set. No default. The dashboard health check flags ticket log while this is empty or points at something deleted. | |
| Limits | |||
Open tickets per memberticket_limit_per_user |
whole number | 1 to 25 | How many tickets one member can have open at the same time across all panels. |
| Behaviour | |||
Close when the opener leavesclose_on_leave |
on or off | Closes a member's open tickets automatically when they leave the server. | |
Members can close their own ticketsallow_user_close |
on or off | Lets the member who opened a ticket close it, with the Close button or /ticket close. The Close button is always shown; with this off the opener's close is refused with "You don't have permission to close this ticket." and only staff can close. Staff still need the ticket claimed first. On by default. | |
Tidy the intake channelcleanup_intake_messages |
on or off | After a ticket opens, removes the private prompts the member saw in the panel channel: the category picker and the "ticket created" confirmation. Only that member ever saw them, and the panel message itself is never touched. On by default. | |
Confirmation delaycleanup_confirm_delay_sec |
whole number | 0 to 3600 | Seconds the "ticket created" confirmation stays visible before the tidy-up removes it, from 0 (at once) to 30. Default 5. Only applies while "Auto-clean intake messages" is on. |
Not in this table
Things with their own editor in the dashboard, such as rules, panels, templates and schedules, are described on the overview page under In the dashboard. Internal state is not a setting.
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Reference tables are generated from the code that is running.
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